FAQ

What are the most important features that DDB's products offer? +

DDB FoodTech's products offer cutting edge all-in-one self-service kiosk solutions. Our products offer many industry-leading features such as facial recognition technology, quick payment processing, advanced management via powerful remote software, flexible payment methods, and customization options.

How do I set up my kiosk for the first time? +

Setting up your DDB FoodTech kiosk is a streamlined process. Our team offers comprehensive assistance during the installation phase. Upon delivery, you'll receive detailed setup instructions. Connect your kiosk to power and the internet, and our remote support team will guide you through the software setup. For any specific questions, our customer support is available to assist you.

Can I customize the appearance and interface of my kiosk? +

Yes, our kiosks offer extensive customization options. You can personalize the user interface with your brand colors, logos, and specific design elements. The menu layout, product categories, and promotional displays can all be tailored to meet your specific needs. Our management software allows you to make these changes remotely, ensuring your kiosk's appearance aligns perfectly with your brand identity.

What payment methods are accepted by DDB kiosks? +

DDB FoodTech kiosks support a comprehensive range of payment methods to accommodate various customer preferences. These include credit and debit cards (with chip and contactless options), mobile payments (Apple Pay, Google Pay, Samsung Pay), QR code payments, and membership or loyalty cards. The specific payment methods can be configured based on your business requirements and regional payment preferences.

How secure are the payment transactions on DDB kiosks? +

Security is paramount for DDB FoodTech. Our kiosks employ industry-leading encryption protocols and comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. Customer payment data is encrypted during transmission and isn't stored on the kiosk. We conduct regular security updates to maintain the highest level of protection against potential threats, ensuring both you and your customers can transact with complete confidence.

What kind of maintenance do DDB kiosks require? +

DDB kiosks are designed for minimal maintenance. Regular cleaning of the touchscreen and exterior with appropriate non-abrasive cleaners is recommended. The software updates automatically, ensuring you always have the latest features and security patches. For hardware, a quarterly check of connections and ventilation areas is advised. Our service agreements include preventative maintenance visits, and our support team can remotely diagnose many issues before they affect performance.

What kind of analytics and reporting can I get from my kiosk? +

Our kiosks provide comprehensive analytics through our cloud-based management platform. You can access real-time data on sales, popular items, peak transaction times, average transaction value, and customer interactions. The reporting system allows for customizable reports that can be scheduled for automatic delivery. This valuable data helps you make informed decisions to optimize your menu offerings, pricing strategies, and operational hours.

What happens if my kiosk encounters technical issues? +

In the event of technical issues, our multi-tiered support system ensures quick resolution. Many issues can be resolved remotely by our technical team through the kiosk's secure connection. For hardware-related problems, our field service technicians are dispatched promptly. The kiosk also includes a self-diagnostic system that can identify and automatically report potential issues before they affect performance. During business hours, our support team typically responds within 30 minutes of issue notification.

How does the facial recognition feature work? +

Our facial recognition technology uses secure biometric algorithms to identify returning customers, enhancing their experience through personalized service. When a customer first uses the kiosk, they can opt-in to the feature. On subsequent visits, the system recognizes them and can suggest their favorite orders, apply their loyalty points, and streamline the ordering process. The facial data is encrypted and stored securely in compliance with privacy regulations, and customers can opt-out at any time.

Can I integrate the kiosk with my existing POS or inventory management system? +

Yes, our kiosks are designed with integration capabilities in mind. We support integration with major POS systems, inventory management software, customer relationship management tools, and enterprise resource planning systems. Our team will work with you to ensure smooth data flow between your existing systems and the kiosk. This integration eliminates redundant data entry and provides a unified view of your operations across all platforms.

What kind of warranty and support options are available? +

DDB FoodTech offers comprehensive warranty and support packages. Our standard warranty covers hardware components for one year, while extended warranty options can provide coverage for up to three years. Support packages include 24/7 technical assistance, regular software updates, and priority service response. We also offer premium support plans with dedicated account managers and on-site service guarantees. All support plans include access to our knowledge base, video tutorials, and regular training webinars.

How long does it take to receive and implement a kiosk after ordering? +

After placing an order, the typical lead time for standard configurations is 3-4 weeks. Custom configurations may require an additional 1-2 weeks. Once delivered, the installation and setup process generally takes 1-2 days, depending on the complexity of your menu and integration requirements. Our implementation team works with you throughout the process, from initial order to final deployment, ensuring a smooth transition and minimal disruption to your operations.